Shipping & Delivery
Please allow 3-5 days processing time BEFORE your item is shipped. Once your item is shipped you will receive an email containing your tracking number. In addition, any orders placed on a holiday or Sat/Sun will be processed the following business day.
If you need to exchange your item please email us at firstname.lastname@example.org within 24 hours of receiving your item indicating the issue(s) (please include photos). The buyer is responsible for all shipping costs that will occur as a result of returning an item.
Shipping costs and Taxes are non-refundable and depending on where you live, the time it may take for your exchanged item to reach you may vary. All items shipped will be provided with a tracking number.
NO REFUNDS, NO EXCEPTIONS!
We do not accept ANY REFUNDS at all but do provide exchanges on certain items as long as garments are unworn, undamaged, unwashed and unaltered in any way. (Please see the exchanges section below for more information on exchanges)
The following items cannot be returned or exchanged: Sale category items, accessories, bags, clutches, swimwear (ALL SWIMWEAR IS FINAL SALE), or bodysuits. These said items are non-returnable and non-exchangeable.
WE ONLY ACCEPT EXCHANGES!
*All garments should be returned to us in their original condition, tags must be attached to the garment, unworn and unwashed. Items that have been damaged, altered, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer..
*Please ensure that you are not wearing any make up, perfume, deodorant, or body lotion when trying on the garment.
*We strongly recommend you email us at email@example.com, regarding your exchange within 7 days from the day you received your package. After the 7th day the item is considered FINAL SALE.
*Please write your order # on the outside of the package for eligible exchanges only.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. In addition, we cannot refund duties, taxes, or shipping charges.
When returned packages arrive at our facilities, it usually takes us anywhere from 5-7 business days to process your exchange. We understand it’s very important for our customers to get their exchanges processed as soon as possible. Once your exchange has been processed, you'll be mailed back your exchange item out as soon as possible.
*Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information.
*If an address error is made. Please email LBD within 8 hours of conformation email. Once orders are processed for shipment, NO changes can be made.
*If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
*You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
CONTACT US FOR ANY QUESTIONS OR CONCERNS!
Monday through Friday: 12pm -6pm CST
1. I ordered the wrong size, can I return my item?
Please refer to the size chart prior to making your purchase. However, if in the event that you order the wrong size you may EXCHANGE the item for the correct size (providing we have the size you need available.) You are responsible for all shipping costs that are incurred as a result of returning and reshipping a new garment.
2. I thought I would like the item..turns out I dont. Can I get a refund?
At this time we do not offer cash refunds. Please refer to our return/refund policy for additional information.
3. Do you offer cash refunds?
Unfortunately we do not offer cash refunds. NO EXCEPTIONS
4. How long is shipping?
Please allow 3-5 business days to process your order BEFORE it is shipped out. All orders are mailed either Standard First Class, Priority or Overnight. When you are ready to check out, you will be prompted to select your preferred method of shipping. We are not responsible for postal delays once we have shipped your order
5. Will I receive a tracking number?
If you selected Priority Shipping, once your order is shipped you will be emailed a tracking number in which you can track your package via the USPS website. Please make sure your address and email address are correct and verified if checking out via pay-pal.
6. Will my information be shared with a third party?
If you subscribed to our newsletter, your name and email information will not be shared with any outside or third party. PLEASE NOTE: Little Black Dress Boutique and its affiliates do not have access to any of your personal payment or credit card information. Regardless of the payment method you select, your personal information is never shared or revealed to us.
8. Is local pickup available?
Yes, local pickup is available however, all customers will have to sign a release indicating the item was infact picked up the store. RETURN/EXCHANGE policy is the SAME for in store purchases as well.
If your question was not answered above or you have additional questions, please send us an email via the "contact us" page. We will make every attempt to reply to all emails within 24 hours.
Little Black Dress Boutique Management & Staff
Tracking Your Order
Once your order is placed you will receive a "Thank You" email with an attached receipt. Once your item is mailed you will receive another email containing your tracing number in which your item can be tracked online at https://tools.usps.com/go/TrackConfirmAction_input